Refund Policy

Our fees cover senior developer and designer time, committed in sprints or project milestones. Once work has been performed for a billing period or milestone, that time cannot be 'returned', so completed work is non-refundable except as described below.

• Deposits become non-refundable once discovery work begins, as the time is spent.
• Milestone payments are refundable only if a milestone has not started and you cancel before it commences.
• If we cancel the project for reasons within our control, you receive a pro-rata refund for work not yet performed.

• You may cancel a sprint plan any time with 14 days' written notice to business@webcules.com; cancellation takes effect at the end of the current billing period.
• The current billing period is not refundable, since the sprint capacity was reserved and used for your backlog.
• Unused sprint capacity does not roll over and is not refundable, unless we agree otherwise in writing.
• If you have paid for a future billing period before cancelling, that not-yet-started period is refunded in full.

Defects in our deliverables are fixed free of charge if reported within 30 days of handover (see our Terms & Conditions). If we miss an agreed deliverable for reasons within our control, we will re-perform the affected work at no cost or credit it against future work — your choice.

• Completed sprints, milestones and accepted deliverables.
• Third-party costs already incurred on your behalf (hosting, domains, licenses, API/AI usage).
• Change requests, new features or rework requested outside the agreed scope.

Email business@webcules.com with your company name and invoice number. Approved refunds are issued to the original payment method within 10 business days. Any dispute is handled first by good-faith discussion — we would rather fix the problem than keep your money.

Nothing in this policy limits consumer rights that cannot be waived under applicable law, including Saskatchewan and Canadian consumer protection legislation.